Qepler | summits & conferences | Operational Excellence Summit, 6-6 March 2020
Event Location:
Berlin, Germany
To be announced
05 March 2020 - 06 March 2020
Contact Person: Evgenia Makar
Contact Person: Evgenia Makar, Qepler s.r.o.
Contact Person: Denis Polikarpov
Contact Person: Denis Polikarpov, Qepler s.r.o.

Conference Overview

Operational excellence is a business strategy that enables companies to achieve its growth and business performance. Clear definition of OPEX, key elements understanding, barriers identification, training and education are critical for the achievement of continuous improvement, operational excellence and its successful implementation. Operational Excellence is instilling in the corporate culture.

Learn and share best practices, techniques and tools to build and develop successful business transformation, customer-centred business agility, corporate culture and operational excellence strategy in an age of disruption and increasingly competitive global market using cutting-edge technologies, people and process innovation methodologies to deliver operational excellence. Ensure competitive business, operational and process excellence through digitization, design thinking, RPA, AI, big data and customer-centred process innovation.

The featured talks on:

  • Creating operational excellence strategy that boost business performance.
  • Building and updating sustainable OPEX strategy: ensuring continuous improvement in the company.
  • Scaling up OPEX in the growing company: steps to ensure large-scale strategic performance improvement.
  • Enhancing OPEX through change management: correlation, OPEX lifecycle, change management approaches, techniques and methodologies.
  • Establishing a continuous improvement culture that ensure customer-centricity, employee empowerment and business excellence.
  • Create a new environment that ensure prosperity of your staff and customer experience: reviewing structure, processes and strategy.
  • Using design thinking methods to promote innovation.
  • Creating and implementing a culture of transparency that engage employees to share company vision and initiatives.
  • Involving leadership to drive transformation: overcoming barriers of top management' resistance.
  • Transforming business through CX transformation: new way to improve customer experience. AI, analytics and mobility.
  • Using human-centred design mindset to build your business, enhance CX and impact your customers, and enable sustainable innovation.
  • Achieving end-to-end process transformation.
  • Process improvement and standardisation.
  • Digitalisation and automation of business processes.
  • Process automation, robotics, AI, cognitive computing.
  • Designing customer-centred processes.
  • Utilising RPA to drive OPEX.
  • Connecting process and technology to empower the future growth.
  • Lean and Six Sigma for the process and operational optimisation.
  • Building a centre of excellence in your organisation to accelerate digital transformation and scale up RPA.
  • Combining technology and business process management to boost performance and scale.
  • Data-driven OPEX and business transformation.
  • Using business intelligence to boost operational excellence.
  • Establishing data analysis mindset in the company.

Meet our Speakers



Harshal Shah

Cambridge Consultants

chaired a panel discussion on the digitisation of clinical trials and next gen injectable devices, with speakers from Novartis, Roche, Janssen, Sanofi, SHL Group and Corvus Device.